Quality Commitment

Our Guarantee

Lifetime warranty — LumiCore™

At SOLAYA, we design products built to last. That is why the LumiCore™ comes with a lifetime warranty. It covers any defect in manufacturing or materials, with no time limit for original purchasers.

What the Warranty Covers

We cover:

Manufacturing defects
Electronic or technical failures under normal use
LED malfunction
Battery or charging issues

What's Not Covered

The warranty does not cover:

Damage from drops, impact or mishandling
Non-compliant use
Product modifications
Normal wear and tear

How to Make a Claim

For any claim, please contact our support team:

Email : hello@mysolaya.com

Please provide:

Your order number
A description of the issue
If possible, photographs

Our Commitment

Each claim is reviewed promptly. If a defect is confirmed, we will offer an appropriate solution: replacement or repair.

This commercial guarantee applies under normal and reasonable conditions of product use.